Privacy Policy
Last updated: May 12, 2026
1. Introduction
Maidly (“Company”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit maidly.com or use our services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
Information you provide directly:
Full name
Email address
Phone number
Physical address
Service requests and preferences
Any other information you submit through our contact or booking forms
Information collected automatically:
IP address
Browser type and version
Pages visited and time spent on our website
Referring URLs
Device information
3. How We Use Your Information
We use the information we collect to:
Schedule and confirm cleaning appointments
Send service reminders and updates
Respond to your inquiries and customer service requests
Send SMS communications (with your prior consent)
Improve our website and services
Comply with legal obligations
Send occasional promotional offers (only with your consent)
4. SMS Communications & Messaging Policy
Opt-In
By providing your phone number and checking the consent box on any of our forms, you expressly agree to receive SMS text messages from Maidly. These messages may include:
Appointment confirmations and reminders
Service updates and notifications
Occasional promotional offers and discounts
Message Frequency
Message frequency may vary based on your interactions with our services. You may receive up to 4 messages per month.
Opt-Out
You may cancel your SMS subscription at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message. No further messages will be sent unless you choose to re-subscribe.
Help
For assistance, reply HELP to any of our messages or contact us at info@maidly.com.
Rates
Standard message and data rates may apply depending on your mobile carrier and plan. Maidly is not responsible for any charges from your carrier.
Non-Sharing of Phone Numbers
We will not share, sell, or rent your phone number or personal information to third parties for their marketing purposes.
5. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service providers: Trusted third-party vendors who assist us in operating our website or conducting our business, under strict confidentiality agreements
Legal requirements: When required by law, court order, or governmental authority
Business transfers: In connection with a merger, acquisition, or sale of company assets
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymize it.
8. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Rights (California Residents – CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information we collect and how it is used
Right to delete your personal information, subject to certain exceptions
Right to opt-out of the sale of your personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us at info@maidly.com.
10. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their content or practices.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
13. Contact Us
Maidly 📧 info@maidly.com 🌐 maidly.com